Effective Date: August 11, 2026
At Monir Khan, we want you to have a positive experience with every purchase.
This Refund & Returns Policy explains when an order may be cancelled, returned, exchanged, or refunded.
Website: https://monirkhan.com/
Email: info@monirkhan.com
1. Order Cancellation
You may request cancellation of an order before it has been processed for shipment.
To request cancellation, contact us as soon as possible at:
Once an order has been shipped or handed over to the delivery provider, cancellation may no longer be possible.
If an eligible cancellation is approved, the applicable refund will be processed according to the payment method and applicable processing requirements.
2. Return Eligibility
A product may be eligible for return when:
- You received the wrong product
- The product arrived damaged
- The product has a manufacturing defect
- The product materially differs from the product description
- Another return reason is expressly stated on the relevant product page
Return eligibility may vary by product.
Some products may be marked as non-returnable or final sale.
3. Return Request Period
For eligible physical products, please contact us within 7 days of delivery to request a return, unless a different period is specifically stated on the product page.
Return requests submitted after the applicable period may not be accepted.
When contacting us, please provide:
- Order number
- Customer name
- Contact information
- Reason for return
- Clear photographs or video showing the issue, where applicable
We may request additional information to evaluate the return.
4. Product Condition
Unless the product is defective, damaged, incorrect, or otherwise covered by an approved return reason, returned products should generally be:
- Unused
- In original condition
- In original packaging
- Complete with accessories, labels, and included items
Products that have been used, altered, damaged by the customer, or returned without required components may not qualify for a refund or exchange.
5. Damaged Products
If your package arrives damaged, please contact us as soon as reasonably possible.
We recommend taking clear photographs or video of:
- The package
- Shipping label
- Product
- Visible damage
- Packaging materials
This information may be required to evaluate the claim and coordinate with the delivery provider.
6. Wrong Product
If you receive a product different from what you ordered, contact us within the applicable return period.
After verification, we may arrange an appropriate solution, which may include:
- Replacement
- Exchange
- Return and refund
Where the incorrect item was supplied by us, reasonable return or replacement arrangements may be provided according to the circumstances.
7. Defective Products
If a product has a manufacturing defect or other qualifying defect, please contact us with your order information and evidence of the issue.
After assessment, we may offer:
- Replacement
- Repair, where applicable
- Exchange
- Refund
The available solution may depend on the nature of the product and the circumstances.
8. Non-Returnable Products
Unless required by applicable law, certain products may not be eligible for return, including:
- Customized or personalized products
- Products specifically marked as non-returnable
- Digital products after access or delivery, except where our applicable digital-product policy or law provides otherwise
- Products damaged through customer misuse
- Products returned without required components
- Other products where return restrictions are clearly stated before purchase
9. Digital Products
Digital products such as e-books, templates, downloadable files, guides, or other digital materials may be non-returnable once access or delivery has been provided.
If you experience a technical problem accessing a purchased digital product, please contact us at:
We will make reasonable efforts to help resolve legitimate access or delivery problems.
Nothing in this section is intended to exclude any mandatory rights available under applicable law.
10. Refund Process
Once a return or refund is approved, we will initiate the applicable refund.
Refund timing may depend on:
- Payment method
- Bank or financial institution
- Payment gateway
- Processing time
- Verification requirements
We cannot guarantee the exact date on which a third-party payment provider or bank will credit the refunded amount to your account.
11. Refund Method
Where possible, refunds will generally be made through the original payment method.
If the original payment method cannot reasonably be used, we may contact you to arrange another appropriate refund method.
We will never ask you to provide unnecessary sensitive financial information by email.
12. Shipping and Return Costs
If the return is due to:
- Wrong product supplied by us
- Product damaged before delivery
- Confirmed qualifying defect
- Another issue caused by us
we may cover reasonable return shipping costs or provide an appropriate solution.
If the return is requested for reasons unrelated to a defect, damage, or error on our part, the customer may be responsible for applicable return shipping or other reasonable costs, unless otherwise stated.
13. Exchanges
Where applicable, an exchange may be offered for an eligible product.
Exchange availability depends on:
- Product availability
- Condition of the returned product
- Reason for exchange
- Applicable product-specific policy
If the requested replacement is unavailable, we may offer another appropriate resolution.
14. Failed or Undelivered Orders
If an order cannot be delivered because of incorrect or incomplete customer information, repeated delivery failure, refusal to accept delivery, or other circumstances attributable to the customer, additional delivery charges may apply.
If the order is returned to us, any refund will be considered after applicable delivery, return, or other reasonable costs, subject to applicable law and the circumstances of the order.
15. Refunds Due to Product Unavailability
If we accept payment for an order but subsequently determine that the product cannot be supplied, we will contact you and arrange an appropriate refund or alternative solution.
16. Promotional and Discounted Orders
Products purchased during special promotions, discounts, bundles, or campaigns may have specific return or refund conditions.
Any special conditions will be communicated on the relevant product page, offer, or checkout information.
17. How to Request a Return or Refund
To request a return, exchange, cancellation, or refund, contact:
Email: info@monirkhan.com
Please include:
Order Number:
Name:
Phone/Email:
Product Name:
Reason for Request:
Photos/Videos (if applicable):
We will review your request and respond with the next steps.
18. Fraudulent or Abusive Claims
We reserve the right to investigate suspicious, fraudulent, or abusive refund and return claims.
This may include repeated claims involving the same customer, manipulated evidence, false information, or misuse of our return process.
Any action taken under this section will remain subject to applicable law.
19. Changes to This Policy
We may update this Refund & Returns Policy from time to time.
The latest version will be posted on this page with the updated effective date.
20. Contact Us
For questions about refunds, returns, cancellations, or exchanges, contact us:
Monir Khan
Website: https://monirkhan.com/
Email: info@monirkhan.com
We appreciate your business and are committed to handling legitimate customer concerns fairly and transparently.